Managed IT Service Desk

Our managed IT Helpdesk Services are designed for company IT departments with more pressing tasks. Our efficient and effective managed service desks free up time for you to deliver results.

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Managed IT Helpdesk Services

The service desk function should be an important component of a well-oiled machine. Yet it can become an overhead for some organisations. Our Managed IT Helpdesk Services allow businesses to survive and thrive without the need to manage end-user tickets and troubleshoot IT issues. 

From SLAs to escalations, we have you and your users covered.


Benefits

SLAs and Reporting

Reporting and SLAs are a central part of the comprehensive support we provide. We provide detailed SLA management and reporting for any tickets that are raised to support your business.

Ticket Management

Managing support tickets effectively is critical to ensuring service desk success. Our tried-and tested approaches mean that you can implement, enforce and maintain an effective ticket management process. Our end-to-end delivery takes care of every ticket that lands on the service desk.

Proactive Approach 

We start by getting to know your business so that we understand the type of tickets that come in regularly. Our systems and processes flag recurring issues, so that we can suggest the steps necessary to prevent them from continuing.

Remote Support

When troubleshooting or other service desk issues arise, our team will connect to your users’ end-point devices to walk through tasks and measures remotely. This results in an effective, painless and remote service desk support function.

Staff Cover

When staff are away, we can provide capable and comprehensive cover from someone who already understands your network and your business.

3rd Line Escalations

Beyond our 1st and 2nd line support, we also offer 3rd line escalations. We leverage or high-level infrastructure expertise to support your front-line staff.

Citrix Cloud

We pride ourselves on our ability to deliver a seamless end user computing experience for our customers. We understand that to manage end user devices effectively you must have control of all the elements of the modern IT estate. based on our hands-on experience and genuine expertise.

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  • We are not simply an outsourced provider. We will work with you.
  • Our flexible approach can provide 1st, 2nd and 3rd line resources.
  • We take a proactive approach to ticket requests.
  • The measures we take address the root causes of service requests.

Testimonial

"Our engagement with Bridgehampton has really helped us reshape the way we work. The business has now been transformed, our workplace environment which has helped us use technology to give us a seamless transition to a new hybrid working approach. The team have also supported us with many end user computing and migration projects which have been delivered on time and on budget. I would not hesitate to recommend Bridgehampton and we are looking forward to working with them on our future growth plans."

Ben Spencer | CIO

Beazley

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Resources

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Azure Virtual Desktop vs. Windows 365: Which is right for your business?

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There are many digital technologies that can support businesses in moving to hybrid work models.

Learn more

3 ways your business could benefit from Azure Virtual Desktop

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Regardless of the industry your business operates in, it is essential that employees are able

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How Azure Virtual Desktop can improve your security posture

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